Essential Info

Hiya Truckers!

We’re so pleased to be back and are very excited for you to join us this year! Truck Festival 2022 is now just around the corner. Please take a minute to read everything you need to know about this year’s Festival.

Haven’t received your Tickets yet?

All eTickets have been sent out. All leadbookers were contacted by Kaboodle on Tuesday 12th July entitled “Your Truck Festival 2022 E-Ticket is here!”. You can also download your ticket by logging in here

To speed up your entry we would love you to print your ticket and have it ready for scanning by our staff, alternatively please download your ticket to your mobile phone.

GATE OPENING TIMES

Thursday 21st July (Early Entry Ticket Holders) – 13:00
Friday 22nd – Sunday 24th July – 10:00

You can leave and re-enter this site as wish throughout the weekend – please keep your wristband on! Please note, you will not be allowed to re-enter the site with alcohol once you’ve got your wristband.

TRAVELLING TO AND FROM THE FESTIVAL

Please bear in mind there will be thousands of people travelling to and from Hill farm, so make sure you have a firm travel plan (both to & from the Festival).

If you want to avoid the queues we’d recommend avoiding the following peak arrival times of

Thursday: 16:00 – 19:00
Friday: 09:30 – 10.00 & 12:00

TICKETS – Please print and bring your tickets with you.

CASH/CARDS – All Bars and Official Merchandise vendors will be completely cashless and will only accept card or contactless payments.

All Traders and Fairground rides will be accepting cash and card payments, there will be an ATM Machine at the Festival should you need to withdraw money.

ID – If you are under the age of 16 you will not be allowed entry into the festival without a responsible adult (21+). Maximum 4 U16s per responsible adult. We will be implementing ‘Challenge 25’ at the entry gates, so have your IDs ready.

You are able to bring a photocopy of your passport if you are 16+ to gain entry to the Festival.

We operate a strict ‘Challenge 25’ policy at all bars. Passport, Driver’s Licence, Validate UK or Citizen Card are accepted. Please note: Photocopies will not be accepted as a form of ID to purchase alcohol.

REUSABLE BOTTLE – Remember to keep hydrated. There are water points inside the festival and in the campsites. Please bring your reusable bottle with you (500ml max), you’ll be able to purchase a Limited Edition Truck water bottle from the Merch tent.

SUITABLE CLOTHING – The weather is constantly changing. Please check the forecast and pack suitably for the weather. It’s looking like it’s going to be a hot one so please pack sun cream and hats!

BY CAR

For those of you with a handy sat-nav, or a good old fashioned map, getting here couldn’t be easier.  If you’re travelling from the South of the festival on the A34, please use the Chilton Interchange. For those travelling from the North of the festival or from Didcot, please use the Milton Interchange.

To enable you to park at the appropriate side of the site to where you are camping there are two travel routes into the festival the RED ROUTE and PURPLE ROUTE.

Please familiarise yourself with the map below

RED ROUTE

All General Weekend and Campervans customers MUST follow road signage with a RED SQUARE to enter the Red Car Park. Please scan the QR Code on the back of your Red Route Vehicle Hanger (if applicable) for directions or alternatively, you can navigate to the gate using this link: RED ROUTE NAVIGATION

If you arrive via Shuttle Bus or National Express Coach you will be dropped off at the Red Car Park.

Glamping / Pitch Village / Zodiac Fields / Access and Family Camping customers who arrive by Shuttle Bus, National Express Coach or Pick Up & Drop Off will disembark at the Red Car Park, our security team will escort you through the arena to your respective campsite.

PURPLE ROUTE

Glamping / Pitch Village / Zodiac Fields / Access and Family Camping who have pre-booked car parking MUST enter through the Purple Route via Steventon High Street following road signs marked with a PURPLE SQUARE on approach to the Festival.

Please scan the QR Code on the back of your Purple Route Vehicle Hanger (if applicable) for directions to the festival. Alternatively, you can navigate to the gate using this link: PURPLE ROUTE NAVIGATION.

There is strictly NO Pick Up or Drop Off on this route.

Please ensure your Red or Purple Route vehicle hanger is clearly displayed in your windscreen, this will ensure our Car Park stewards can quickly direct you to the Car Park. If you have not received your vehicle hanger in the post, please display your PDF Car Park Ticket on your vehicle dashboard. If you have not received your Vehicle Hanger or PDF Car Park Ticket please email [email protected]

PICK UP / DROP OFF

Pick Up / Drop Off is located in the Red Car Park and is ONLY accessible by following directional signage with a GREEN SQUARE. You can navigate to the gate using this link: PICK UP/DROP OFF ROUTE NAVIGATION

ON THE DAY PARKING

If you are planning to park on the day of your arrival please follow RED ROUTE NAVIGATION regardless of what campsite you have booked. Please Note: You will be charged £30 on arrival to the car park if you do not purchase a parking ticket in advance. You can purchase in advance here

BY TRAIN

Didcot Parkway Station is on the Great Western Railway line and you can travel direct from Reading, London, Bristol and South Wales. There are connecting shuttle buses or taxis direct to the site. Please check train times before you travel.

Call 08457 48 49 50 or visit www.gwr.com

SHUTTLE BUS

Thames Travel will run a Shuttle Bus service to and from Didcot Parkway on Thursday 21st, Friday 22nd, Sun 24th and Monday 25th July. Full timetable can be found here. Tickets will be £3.50 Single or £5 return.

SHUTTLE BUS TIMETABLE HERE

NATIONAL EXPRESS COACHES

Customers arriving via National Express Coaches will be dropped off at Pick Up / Drop Off. Glamping, Zodiac Fields, Family and Access customers who are being dropped off will be guided through the site to their campsite.

TAXIS

We have teamed up with 001 Taxis to provide a Taxi Service throughout Oxfordshire – including all railway stations. These will drop you off at the dedicated Pick Up Drop Off taxi rank point in the General Car Park. They will also be on hand during the weekend to book your travel.

You can find more info and download the App here or give them a call on 01235 282828.

SHERPA SERVICE

Gone are the days of struggling with luggage from the Car Park to the Campsite. The Jolly Green Sherpas are coming to Truck once again to transport your luggage for you.

They will get you and your luggage to the exact spot you wish to pitch your tent! PLUS, for every sale they plant a tree via a non-profit reforestation project. There is no need to pre-book, just look out for them in the car parks upon arrival!

Admission is subject to search. Management reserves the right to refuse admission.

• Only Food and Alcohol for personal consumption can be brought onsite.
• Do not bring non-biodegradable body glitter. Biodegradable glitter can be bought from traders onsite.
• No Portable laser equipment or pens are permitted.
• No Animals (except registered guide dogs).
• No Sound systems or drums.
• No Generators.
• No Sky Lanterns or Kites, unauthorised Fireworks, or Wax Flares.
• No Re-Entry with Alcohol
• No Illegal Drugs including all Psychoactive Substances
• No Nitrous Oxide (laughing gas). As a contraband good, under the Psychoactive Substances Act 2016 this substance is banned. It is very dangerous to inhale nitrous oxide directly from the canister and if you take too much nitrous oxide you risk falling unconscious and/or suffocating from the lack of oxygen.
• No Knives or Weapons
• No Glass
• No Dogs
• No Flares, Fireworks or Smoke bombs
• No Selfie-Sticks
• No Disposable BBQ’s
• No Aerosols over 250g
• No Gazebos. They take up valuable tent space in the campsites. We’d also rather you didn’t put tape around your tent enclosures, please. It makes it harder for other people to get to their tents.
• No Unauthorised tape recorders, professional film or video equipment are allowed onsite. Cameras for personal use are welcome.
• Flying or filming with Unmanned Aerial Vehicles (UAVs, or so-called drones) is not allowed on site before, during or after the Festival – and is prohibited by law. We have a working site and the safety of our audience, crew and staff is paramount.
• All persons under the age of 16 will not be allowed entry into the festival without a responsible adult (21+). Maximum 4 U16’s per responsible adult.
• We will be implementing Challenge 25 at the entry gates, so have your IDs ready (see below for accepted forms of ID).

Alcohol brought to the festival must comply with event regulations, anyone aged 18 and over can bring in limited amounts and types of alcohol. You may be asked for proof of age. Strictly no glass is permitted.

Alcohol will only be permitted on first entry to the campsite. Please note, you will not be allowed to re-enter the site with alcohol once you’ve got your wristband.

Personal Alcohol cannot be brought into the Arena, it will be on sale at Festival Bars subject to our bar operators ‘Challenge 25’ ID policy.

Quantity Per Person:

Up to 24 cans of beer/lager/ cider or alcopops (a mixture is fine)
Or
1 Bottle of Spirit (70cl Max – must be decanted. NO GLASS)
Or
2 Bottles of Wine (75cl Max – must be decanted. NO GLASS)

Truck Festival reserves the right to confiscate any alcohol we deem not to be appropriate for the customer in question.

Please drink responsibly, we really want all our festival-goers to stay safe at this year’s festival. Please don’t take any risks

BARS

NEW FOR 2022 – We ONLY ACCEPT CONTACTLESS or CARD PAYMENTS on all bars across the festival.

We have a number of bars onsite selling alcoholic and non-alcoholic drinks. Truck operates the ‘Challenge 25’ policy. If you look under 25 please do not be offended if we ask you for proof of age when you buy alcohol. Please bring proof of ID to show you are over 18.

We accept the following forms of Identification:

• UK Passport
• Driver’s Licence or Provisional Licence

Plus the following cards (part of the PASS Scheme):

• VALIDATE UK
• CitizenCard

Please enjoy alcohol responsibly. Do not buy alcohol for persons under the age of 18, if you do you risk being ejected from the festival.

DRUGS

As with anywhere else in the UK, it is illegal to buy, sell or take drugs at Truck Festival. We work with our security teams and Thames Valley Police to prevent drugs entering the event. All drugs are potentially dangerous; there are no harmless drugs.

The only way to avoid risks is not to take drugs at all. This also goes for psychoactive substances (formerly known as ‘legal highs’) as well. If at the point of search anyone is found to be in possession of drugs, legal highs, pyros or weapons, our policy is that you will be refused entry and may be arrested. `

Please don’t ruin your experience at Truck before it gets started.  Ahead of the festival we are encouraging everyone to read through the great advice shared by Festival Safe

TENT CAPACITIES

All stages at Truck have a maximum capacity. If you want to see a particular artist, please arrive early to the stage to avoid disappointment. Once the tents have reached capacity we will be enforcing a one in one out policy. If you cannot get access, we recommend you go and enjoy an artist at an alternative stage.

UN WOMEN – SAFE SPACES NOW

We are joining forces with UN Women UK this year to deliver ‘Safe Spaces Now’, make sure you visit the team – they’re situated right next door to merch. You can find out more about making music spaces, safe spaces now!

Our aim is to make Truck Festival a safe and inclusive space that invites everyone – regardless of gender, race, ethnicity, sexuality or ability to join the party at Hill Farm. Our fans and the community we have grown make Truck the festival it is today and we ask all festival goers to follow our ethos at all times.

Trained UN Women UK ‘Guardian Angels’ will be easy to spot across the festival site wearing bright UN Women UK T-shirts. Our Guardian Angels are on hand to ensure that all festival goers feel supported by trained volunteers, who can intervene safely or provide support in case of an incident. As active bystanders Guardian Angels are trained to approach situations in a non-inflammatory way and provide practical support linking to our on site provision. More info can be found here

FESTIVAL SAFE

Whether you’re a festival first-timer or a veteran of parties in fields, it’s worth checking out Festival Safe before you get to Truck. Put together by festival experts, it’s a one-stop shop for how to have the best possible time. Festival Safe has it all, with sections devoted to preparing for festivals, camping, crime, alcohol and other drugs, wellbeing and families.

CAMPSITE MANAGERS 

We have dedicated campsite management teams in all Campsites. Campsite Managers are on duty 24 hours a day, and are there to provide information or answer queries throughout your weekend at Truck.

It is our responsibility as a Festival to ensure we are working together to reduce our Carbon Footprint and look after our home at Hill Farm.

We’re asking you to work with us this year to help ensure Truck is a sustainable and responsible Festival.

Do your Truckin’ Bit and follow our guidelines below:

• All Bars at the festival this year will be serving drinks in reusable cups, you’ll need to pay £1.50 for your first drink. Keep hold of your cup for the rest of the weekend and when you’re done pop the cup in one of the cup deposit bins!

• Only bring what you can take home with you!  When packing for your weekend at Truck please only bring the essentials.

• Say no to Single Use and reuse your tent. Buy a sturdy tent that you can use year after year – it’ll save you money in the long run!

• Please take your tent home on Monday morning – we are unable to recycle these items and the reality is any abandoned tents end up in landfill!

• Please bring a reusable water bottle! We have water refill points at every Toilet block in both the campsites and the main arena

• Since 2016, all single use plastic has been banned from the Festival. Please ensure any plastic you bring to the Festival is recycled appropriately.

• Please ensure you keep your camping area clean and tidy, you will be given bin bags on arrival to the campsite. If you need anymore just ask your campsite manager.

MERCHANDISE

NEW FOR 2022 – We ONLY ACCEPT CONTACTLESS or CARD PAYMENTS at the Merch stand.

Official Truck Festival merchandise will be available within the main arena. There will also be limited Artist Merchandise on sale too. If you have pre-ordered merchandise you will be able to collect it from the Merch stand.

MOBILE PHONES

Please protect your phones and belongings while at Truck. Please be advised that phone thieves are known to target large scale music events. Keep your phone in a safe place such as a front pocket. Avoid back pockets or handbags that are easy to enter. Protect your phone by enabling a pin lock and write down all details including IMEI number and any tracker details (such as activating find my iphone).

Arrange a location to meet your friends if you do lose your phone. Please help us to keep yourselves and your property safe.

PHONE CHARGING

Charge Candy is back with their portable phone charging solution. Either drop your phone off OR Grab & Go one of their handy portable chargers. Pre-order yours here or find them located after entering the General Campsite from the arena.

CLUB CLASS

Club Class will be providing their fresh and clean flushing toilets, hot steamy showers and large pamper room equipped with GHD’s, hair dryers and mirrors/make-up stations for those in the General Campsite. Tickets for Club Class at Truck 2022 are strictly limited to ensure the best service possible and we expect them to sell out quickly so please book early to avoid disappointment. For more info check out their website here.

SET TIMES

Set times are available to view on the Official Truck Festival App, for free, which can be downloaded on the Google Play and Apple App Store

LOST PROPERTY

If you lose something at Truck Festival, visit the Campsite Managers, where you can log what you have lost and reclaim your item if it has been found. You will need to fill out this form and we will help reunite as many items as possible.

PLEASE NOTE – items will only be kept 2 weeks after the festival. Following this all items that can be, will be given to local charities. Any lost phones not reunited at the end of the festival will be handed to Thames Valley Police. Please be alert and keep your belongings safe at all times.

LEAVING THE FESTIVAL

All campsites will be closed at 12:00 (noon) on Monday 25th July. Please be aware that there will be a lot of people wishing to leave Truck on Monday morning so queues will be likely.

To have the best chance of avoiding the queues we recommend avoiding leaving the site between 08.00 and 09.30.

Traders will be open in the campsite so please feel free to make use of these if you wish to leave later in the morning.

Our Car Park stewards are on hand to effectively manage all cars exiting the Festival. Please be respectful and follow the instructions given by the stewards who will be working hard to help all cars which have arrived over two days leave in one.

Travel safely. If you’re tired on your journey home please stop and take a break.

If you have any queries during your time at Truck, please feel free to get in touch via Social Media.

@TruckFestInfo This will be the main channel on the festival weekend for the latest up to date info. For all general enquiries please use @truckfestival 

INSTAGRAM / TWITTER / TIKTOK / FACEBOOK

AND FINALLY…

We can’t wait to finally welcome you all back to Hill Farm. Years of hard work has gone into making this year’s festival such a special event, and we truly hope you have the greatest weekend!

Much Love,
Truck HQ x