FAQs

Do I Need ID?

Yes – if yo uare wish to purchase alcohol you will need to show proof of age. If you are 16 or over and looking to attend the event without an adult please check out all age restrictions and ID requirements on our ID page.

What are the Age Restrictions?

You must be 16 or over to attend the event without an adult of 21+. For more info head to our ID page.

What time do the gates open?

Gates open at 3pm on Thursday 30th and 10am on Friday 31st July – Sunday 2nd August. For more info head to our Dates & Times page.

What time is last entry?

The Box Office will close at11pm each night.

What time do the headliners finish?

Headliners will finish at 9pm on Thursday, 11pm Friday and Saturday, and 10:45pm Sunday. However, the other stages will be live until 1-2am each night.

Do you offer Access facilities & PA Tickets?

Truck prides itself on being an inclusive event, for all info head to our Access page.

Do I have to buy a ticket for a child?

Yes – Children aged 12 and under go free but they will need an entry ticket purchasing for them alongside your adult ticket, see our Ticket Info page.

Do Children need a Zodiac or Thursday ticket?

No – Children 12 and under do not need upgrades purchasing for them, but must be accompanied by a full paying adult with a Weekend Ticket and the relevant upgrade ticket.

Do you sell day tickets?

No – Day tickets are not available however you are welcome to come and go as you please, the box office is open all weekend.

When will tickets be sent out?

Tickets will be sent out around two weeks prior to the event to the lead booker’s email address. Please be sure to print your tickets out to prevent delays at the gate.

Will I receive physical tickets?

All tickets are now e-tickets and will be sent to the lead booker’s email address around two weeks prior to the event.

Do I have to camp?

No, you are very welcome to come and go form the site each day if camping isn’t for you, but please plan ahead incase of any queuing to and from the site.

I have a converted live in-vehicle, can I bring it?

We only allow converted vehicles if they have living accommodation with fitted sleeping facilities and either fitted cooking or washing facilities.

Do I have to pay for parking?

Yes – parking passes can be purchased in advance or at the gate for an inflated price. Please head to our Ticket page to purchase.

Can I take alcohol into the arena?

No – no alcoholic drinks can be taken into the arena. Refillable water bottles are permitted and we have numerous water taps in the campsites and arena.

How much alcohol can I bring?

Upon arrival, you are permitted to bring alcohol into the campsite only, enough for personal consumption within reason. Glass bottles will not be permitted and will be confiscated upon entry. Read more on our Alcohol Policy page.

Is there an electrical hook up in the campervan/caravan field?

No – we do not provide electrical hooks up for campervans or caravans, unfortunately.

Can I leave and come back?

Yes – anyone can leave and come back as they please, however, you can only bring alcohol into the campsites on your first entry. Re-entry with alcohol is not permitted.  If you are planning on driving to and from the event each day please keep hold of your parking ticket to show as proof of purchase.

Do you have Lost Property? 

There are dedicated campsite management cabins within each campsite, please report anything you have lost or anything you find to them. If you notice you have lost something after the event, please email [email protected].

Can I volunteer?

News on volunteering will be coming closer to the event, but we cannot guarantee positions.

Can I bring animals?

In the interests of health and safety only registered assistance dogs are allowed on site.

Can I bring chairs/gazeebos?

Chairs are very welcome in the campsites however in the interests of health and safety no chairs or tables will be permitted in the arena. Gazeebos are not banned but please be mindful of other campers.

Can I bring my camera?

Festival-goers will not be permitted to bring professional cameras onsite. Standard compact cameras will be permitted for personal use, though festival-goers will not be able to bring in cameras with either interchangeable lenses or a lens longer than 6 inches. Any camera with a removable lens, a zoom 3x or greater, or 10MP cameras will be deemed to be professional cameras and will not be permitted. Professional photographers and videographers must apply for press accreditation prior to the event.

What do the different ticket tier mean?

The ticket tiers are just different prices and they do not get you any different access. The only ticket that gets you upgraded access are the upgrade tickets.