Access
We want Truck Festival to be accessible to everyone and in 2017 we began our working relationship with Attitude is Everything, a disability-led charity that improves deaf and disabled people’s access to live music.
In our first year of working with AIE we were awarded Bronze and since then we have gone on to achieve a Silver award for our ongoing commitment to accessibility.
As a festival, we know that to truly champion accessibility and be one of the industry standard leaders, we need to strive to improve year on year and continue to meet the needs and requirements of all our customers. This is something we are fully committed to doing and our aim is to be awarded Gold in 2022.
We hope you find the information below useful, if you have any questions please do not hesitate to contact us at [email protected]
2022 Access Applications are now live!
APPLY
Accessible Facilities at Truck 2022
Truck Festival takes place at Hill Farm, on a greenfield farm site.
The majority of the site is flat and the terrain is grass. We ask that you pack for all weather conditions when preparing to join us at Truck, the site can get muddy when wet.
- Designated Access Team to assist customers pre-event and at the festival.
- Dedicated Access Car Park and Campsite within close proximity of the Main Arena.
- Accessible Viewing Platform at the Main Stage and Market Stage.
- Accessible Viewing Areas at all other stages.
- Accessible and Standard Toilet Facilities
- A Mobiloo Changing Places Facility located in the Access Campsite. The Mobiloo is a sterile unit that has extra equipment such as an accessible shower, height adjustable changing bench and a tracking hoist as well as extra space for Access Customers to use safely and comfortably.
- Charging Points for Electric Scooters and Wheelchairs in the Access Campsite & viewing platforms.
- Medical Fridge to store medication during your stay.
- Assistance Dogs are welcome on site with advance notice, please email [email protected]
- PA Ticket Scheme (children 12 and under cannot apply for a free PA ticket)
- Hearing Loops at Access Reception, Main Bar and Box Office.
Strobe Lighting
Please be aware strobe lighting will be used in many artists’ sets. There will not be a warning immediately before a period of strobe lighting.
Accessible car parking space
In order to reserve an accessible car parking space at the festival, please submit a copy of your valid blue badge.
Dietary requirements
Truck kindly asks that you don’t bring your own food and drink into the Main Arena, however, if you have any specific dietary requirements due to health conditions please complete an Access Application to be pre-approved by the Access Team. This will avoid confiscation of food and drink in advance of your arrival.
Medication
If you require prescriptive medication with you during your time at the festival, please complete an Access Application to be pre-approved by the Access Team. This will ensure that security are aware that you will be bringing this to the event. Please ensure all medication is kept in a clear polythene bag as it may need to be inspected upon arrival.
Additional information:
We operate on a case by case basis as we appreciate that everyone has different access requirements and we want everyone to have a great time at Tramlines.
If you have any specific access requirements (such as BSL) or wish to submit supporting evidence that is not listed above please complete an Access Application and a member of the Access Team will be in touch.
HOW TO BOOK ACCESSIBLE FACILITIES
- Purchase your tickets for Truck via our Ticket Page. If you are applying for our PA Ticket Scheme please DO NOT purchase a ticket for the person acting as your PA as this is allocated once your application is approved by the Access Team.
- Complete the Access Application form. Please include your valid ticket reference number and submit your supporting documents in this form.
- Once submitted, we will endeavour to respond within 1 month to confirm the status of your request.
- If your request has been accepted, you will receive a confirmation email from the Access Team. Closer to the festival we will send you an Access Information Pack which will have all the information you require about our accessible facilities.
Submitting supporting documents:
As part of your request for accessible facilities, we require a scan or digital photo of one of the following pieces of evidence:
- Both sides of your Blue Badge.
- Confirmation letter showing receipt of the mobility component of PIP or DLA dated within the last 12 months.
- Document of registration as severely sight impaired (blind).
- Recognised Assistance Dog ID card
- Valid Access Card
- A letter from a Doctor or Medical Professional outlining your requirement for accessible facilities dated within the past 12 months.
Please feel free to block-out any personal or confidential information on your supporting evidence.
APPLYWorking with Attitude Is Everything
Having set up as a pilot project in 2000, Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry. They are now a fully independent charity and encourage events to go beyond the legal obligations, providing a fair and equal service to their Deaf and disabled customers. Our Access team have worked tirelessly to ensure we have the best Accessible facilities and service and meet the Attitude is Everything criteria.
If you have any questions relating to Access at Truck festival please email [email protected] or call 0161 768 6460 please note this line is only open 9am-5pm Mon – Fri
