Safeguarding and Security

Truck is an event for all people, regardless of race, gender, orientation or physical ability. If something or someone makes you feel uncomfortable – no matter how small it seems – you can report it to a member of festival staff and they will work with you to make sure it doesn’t have to spoil the festival for you. Respect your fellow festival-goers and look out for each other. If you see someone behaving badly towards other people, please alert a member of festival staff.

Security Measures

Entry

Entry into Truck is subject to body and/or bag search. We reserve the right to confiscate items and or remove persons suspected of carrying items that may be used in an offensive or dangerous manner or carrying out illegal activities onsite.

Security

We have on site 24hr security and stewards who are there watching over things so that everyone can enjoy the festival as much as possible. Friendly but firm if you need them. They are there to protect you but promise to always be approachable and fair.

Please look after all your valuables during your time at the festival. Remember, your possessions are your responsibility, so only bring what you need – the less stuff you need to keep an eye on, the better.

Bag searches will be conducted upon entry. Anyone found to be in possession of banned substances or items will be refused entry and the appropriate legal action will be taken. In this instance, no refunds will be issued. A list of these prohibited items can be found below:

Prohibited Items

  • Illegal Substances
  • Disposable BBQs – Visitors are permitted to bring purpose built BBQs or small gas camping stoves. No disposable BBQs and no open fires in the festival site or campsite. Disposable BBQs will be confiscated.
  • Weapons
  • Sharp Objects
  • Glass
  • Pyrotechnics / Flares / Fireworks
  • Animals (with the acceptance of previously agreed assistance dogs)
  • Lasers / Laser pens

Bag Searches

All bags are subject to search on entry. Please allow plenty of time for queues, entry procedures, ticket checks and searches.

Age Restrictions

16 & Over

Anyone 16 or over is welcome to attend the festival on their own without an adult, however, you will be asked to show proof of age on entry to access the event.

We accept the following forms of ID:

  • Your current passport – photocopies are accepted to gain entry but NOT to purchase alcohol at the bars.
  • Your UK Driver’s Licence or Provisional Licence
  • Citizen Card

Please note we cannot accept other forms of ID.  Photocopies will only be accepted to gain entry but the real document will have to be shown to purchase alcohol.

Under 16s

Anyone under 16 must be accompanied by a responsible adult of 21 + to enter the festival.

Challenge 25 Policy

A challenge 25 policy will be in place for all alcohol sales on site.

If you look under 25, you will need a valid photo ID to be served alcohol.

Drugs Policy

We operate a Prevent, Pursue, Protect policy. This means, Prevent illegal drugs from getting onto the site, Pursue anyone suspected of supplying illegal drugs, Protect the festival-goers.

Truck has a zero-tolerance drug policy. Any illegal drugs will be confiscated and the police may decide to prosecute. New psychoactive substances, Poppers, and Nitrous Oxide are also strictly prohibited and may result in ejection from the event. Searches are a condition of entry to the festival.

We really want all our festival-goers to stay safe at this year’s festival. Please don’t take any risks. You can find out all the latest information on legal highs at www.whynotfindout.org
For more information about how to stay safe head to www.talktofrank.com

If you or any of your friends are feeling unwell you can visit our on-site welfare team who will be able to help you.

What to do in an Emergency 

If you witness or are a victim of a crime at the event, please inform a member of our staff, stewards or security personnel who will be easily identifiable on site. The quicker an incident is reported, the quicker we can act.

If you need to contact the Thames Valley Police to report a non-emergency crime or to provide information on a crime while at the festival, please call 101. In the unlikely event that you are unable to find a member of staff or security, please call 999.

Drinks & Food

Festival-goers are permitted to bring food and drink into the campsites, but not into the main arena. You are welcome to bring in an empty water bottle in the main arena, free drinking water is provided across the site.

We have loads of amazing food vendors in the campsites and arena with a huge variety of menus, check out our Food page for more info.

Alcohol Policy

We want everyone to have a great time at Truck in the safest way possible. Anyone 18 years and over can bring in enough alcohol for personal consumption. Personal Consumption is the amount of alcohol that Truck Festival and its representatives deem to be appropriate for the customer in question, treated on a case-by-case basis. We reserve the right to confiscate any alcohol we deem not to be appropriate for the customer in question.

Please drink responsibly, we really want all our festival-goers to stay safe at this year’s festival. Please don’t take any risks.

Adverse Weather

Truck is situated on Greenfield farm land, as such, conditions during adverse weather may become hazardous. Please ensure you bring appropriate footwear and clothing to cater for the possibility of wet, muddy and slippery conditions.

During an electrical storm:

  • Stay away from electrical equipment
  • Take shelter until the storm has passed
  • Avoid contact with any metal support of a structure
  • If you cannot get to shelter or are in your tent then you should crouch on your feet with your shoes on and your hands resting on your knees or covering your ears .

Personal & Onsite Welfare

The onsite welfare team is here to support any emotional or practical concerns. If you need to talk to someone, or need any practical assistance or advice, the welfare tent is next door to the medical centre in the campsite and is open 24 hours a day.

As well as general advice and support, they offer advice about drugs and alcohol, and your visit is completely confidential. If you at any time don’t feel very well or would like advice on alcohol or drugs, then the welfare and the medical team are here to support you. If you have an existing medical or mental health condition, and you think you might need to access these services over the course of the event, please pop by to introduce yourself to our friendly staff and we will do our best to accommodate you.

The welfare team also care for lost & found children; and lost property.

Admission to the event is at Ticket Holder’s risk. Truck Festivals UK Ltd and the Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles if the cause is due to the negligence of the ticket holder or the actions of other patrons or thirds parties or force majeure.

Safer Spaces

Truck is committed to promoting and upholding the best practice to address incidents of sexual assault or harassment and to ensure that our festival is a safe and inclusive space for all.

Alongside AIF (Association of Independent Festivals), we will be supporting the AIF Safer Spaces campaign and Charter of Best Practice. You can find out more information here.

We will also be launching our own initiative in the coming weeks alongside UN Women, focussing on staff training, prevention, reporting procedures, support and awareness. Some of the key points are as follows:

  • Providing training for staff and volunteers on both how to proactively monitor for and deal with incidents of sexual assault and harassment.
  • Taking a survivor led approach to ensure that ALL allegations of sexual harassment, assault & violence are taken seriously, acted upon promptly & investigated
  • Educating festival attendees on what an Active Bystander is
  • Actively promoting the principle of consent regarding sexual activity
  • Festival policies and procedures that are in place to address sexual assault and harassment at the festival
  • Aftercare and connections to local services such as local Rape Crisis centres and sexual and referral centres (SARCs)

If you find yourself or one of your friends in an uncomfortable or unsafe situation, go to any member of the security, medical and welfare team or bar staff for assistance.

You can also contact the festival at [email protected] or send us a direct message on Instagram or Twitter.

Festival Safe

Whether you’re a first-timer or a hardened veteran, there is something on Festival Safe for everyone. Confused about what tent to buy? Wondering how you’re going to cope with the toilets? Looking for information on alcohol & other drugs? You’ll find lots of useful information on Festival Safe to make yours a festival to remember – for all the right reasons! More info here.

Smoking

Smoking is not allowed in the marquees but is everywhere else on the site. Please try to throw your stubs in the bins though – we’ve yet to find someone who enjoys picking them up!

First Aid

We have a dedicated highly trained first aid team on site 24/7. If you’ve got any injuries or concerns about your welfare they are more than willing to help.

Fencing

The site fencing is in place to protect everyone at the event. Tampering with it is forbidden and may result in ejection from the event.

Aerosols

Aerosols are allowed on site but please be sensible and respectful to your fellow festival goers. Misuse can result in ejection from the festival.

Accessibility