Truck 2023 Final Customer Information!

Hiya Truckers,

It’s that time again!! Truck Festival 2023 is now just around the corner and we’re very excited for you to join us this year! We can’t wait for all the fun, but first please take a minute to read everything you need to know about this year’s Festival.

RECEIVING YOUR TICKETS

All leadbookers were sent their e-tickets by See Tickets from the email [email protected] on 11th or 12th July entitled “Truck Festival 2023 – E-Ticket Order”. If you can’t find your tickets, please search your inbox or go to truckfestival.seetickets.com/customerservice. 

To speed up your entry we would love you to download your ticket to your phone so it is available offline. The easiest way to do this is to screenshot the ticket. Alternatively, please print and bring your tickets with you (we would prefer it to be on your phone, and save the paper).

GATE OPENING TIMES

Thursday: 13:00 – 21:00

Friday: 09:00 – 21:00

Saturday: 09:00 – 21:00

Sunday: 09:00 – 21:00

Car Park open from Thursday 20th 10am

You can leave and re-enter the site as you wish throughout the weekend – please keep your wristband on!  Please note, you will NOT be allowed to re-enter the site with alcohol once you’ve got your wristband.

Please note: for those planning on turning up before the gates open to queue for entry, we encourage you to prepare adequately bringing water and suitable clothing for your wait. 

NEW FOR 2023 –  CASHLESS

All bars, traders, fairgrounds and concessions will be completely cashless and will only accept card and contactless payments. Please note: There will be no cash machines at the festival. Please plan accordingly.

NOT ALLOWED: Any camping stove which uses an AEROSOL gas canister over 250g.

NOT ALLOWED: Disposable barbeques

ALLOWED: Any other small portable camping stove.

This is because we want Truck to be as safe as possible for you. Stoves using larger aerosol cans have a much higher risk of causing fire or injury and disposable BBQs are not safe at a festival. If you bring them, they’ll be confiscated at the gates.

 

ESSENTIAL ITEMS TO BRING

1. TICKETS – Please download your ticket to your phone so it is available offline.
2. CARDS – TRUCK IS NOW 100% CASHLESS. This means all Bars, Official Merchandise Vendors, Food Traders and Fairground rides will only accept card or contactless payments.
3. ID – If you are under the age of 16 you will not be allowed entry into the festival without a responsible adult (21+). Maximum 4 x U16s per responsible adult. 
   We will be implementing ‘Challenge 25’ at the entry gates, so please have your IDs ready.
   You are able to bring a photocopy of your passport if you are 16+ to gain entry to the Festival.
   We operate a strict ‘Challenge 25’ policy at all bars. Passport, Driver’s Licence, Validate UK or Citizen Card are accepted. Please note: Photocopies will not be accepted as a form of ID to purchase alcohol. 
4. REUSABLE BOTTLE – Please remember to keep hydrated across the weekend. There are water points inside the festival and in the campsites. Please bring a reusable bottle with you (500ml max).
5. SUITABLE CLOTHING – The weather is constantly changing. Please check the forecast before you leave home, and pack suitably for the weather across the weekend. It may be another hot one, so please pack sun cream, hats and water bottles if needed!

BY CAR

If you’re travelling by car and you’ve purchased a car parking pass, scan the QR code, then follow the route on your GPS. Once you’re near the Festival you’ll see our signs. Make sure your parking hangar is clearly displayed, then follow the route that matches its colour.

If you’re travelling by car and you’re yet to purchase a parking hanger, please follow the Red Route, where you’ll be able to purchase a parking pass on the door.

If you’re travelling from the South of the festival on the A34, please use the Chilton Interchange. For those travelling from the North of the festival or from Didcot, please use the Milton Interchange.

 

If you arrive via Shuttle Bus or National Express Coach you will be dropped off at the Red Car Park.

Pitch Village / Zodiac Fields / Accessibility and Family Camping customers who arrive by Shuttle Bus, National Express Coach or Pick Up & Drop Off will disembark at the Red Car Park. Our security team will then escort you through the arena to your respective campsite. 

PURPLE ROUTE

All Family, Zodiac Fields, Pitch Village and Access Customers. Customers who have pre-booked car parking MUST enter through the Purple Route via Steventon High Street following road signs marked with a PURPLE SQUARE on approach to the Festival.  

There is strictly NO Pick Up or Drop Off on this route. 

Please ensure your Red or Purple Route vehicle hanger is clearly displayed in your windscreen, this will ensure our Car Park stewards can quickly direct you to the Car Park. If you have not received your vehicle hanger in the post or you purchased parking after 4th July, please display your PDF Car Park Ticket on your vehicle dashboard. If you have not received your Vehicle Hanger or PDF Car Park Ticket, please email [email protected].

PICK UP / DROP OFF

Pick Up / Drop Off is located in the Red Car Park and is ONLY accessible by following directional signage with a GREEN SQUARE. You can navigate to the gate using this link: PICK UP/DROP OFF ROUTE NAVIGATION

ON THE DAY PARKING

If you are planning to park on the day of your arrival please follow RED ROUTE NAVIGATION regardless of what campsite you have booked. Please Note: You will be charged £35 upon arrival to the car park if you do not purchase a parking ticket in advance. You can purchase in advance here

BY TRAIN

Didcot Parkway Station is on the Great Western Railway line and you can travel direct from Reading, London, Bristol and South Wales. There are connecting shuttle buses or taxis direct to the site. Please check train times and service availability before you travel.

Call 08457 48 49 50 or visit https://www.gwr.com

PLEASE NOTE: There is industrial action to affect National Rail services on various dates in July. There are train strikes currently scheduled for Thursday 20th and Saturday 22nd July.

However, not all train companies are affected and some are expected to run as normal

Please check your travel routes before commencing your journey. More information via National Rail here.

BY SHUTTLE BUS

Thames Travel will be running a Shuttle Bus service to and from Didcot Parkway from Thursday 20th to Monday 24th July. Beat the queues and purchase your bus ticket to Truck Festival in advance with the Thames Travel App.

Fare prices are as follows:

Single: £4.00   Return: £6.00  Weekend: £11.00

If you have access requirements, please contact Thames Travel and the Truck Access team in advance to arrange assistance.

Thames Travel Email: [email protected]

Phone: 01865 785400

The Thames Travel Shuttle Bus Timetable can be found below:

NATIONAL EXPRESS COACHES

Customers arriving via National Express Coaches will be dropped off at Pick Up / Drop Off.

Glamping, Zodiac Fields, Family and Access customers who are being dropped off will be guided through the site to their campsite.

SHERPA SERVICE

The Jolly Green Sherpas are coming to Truck once again to transport your luggage for you. They will get you and your luggage to the exact spot you wish to pitch your tent!  PLUS, for every sale they plant a tree via a non-profit reforestation project.   

There is no need to pre-book, just look out for them in the car parks upon arrival!

PROHIBITED ITEMS

Admission is subject to search. Management reserves the right to refuse admission.

• Do not bring non-biodegradable body glitter. 
• No Portable laser equipment or pens are permitted.
• No Animals (except registered assistance dogs).
• No Sound systems or drums.
• No Generators.
• No Sky Lanterns or Kites, unauthorised Fireworks, or Wax Flares.
• No Re-Entry with Alcohol
• No Illegal Drugs including all Psychoactive Substances
• No Nitrous Oxide (laughing gas). As a contraband good, under the Psychoactive Substances Act 2016 this substance is banned. It is very dangerous to inhale nitrous oxide directly from the canister and if you take too much nitrous oxide you risk falling unconscious and/or suffocating from the lack of oxygen.
• No Knives or Weapons
• No Glass
• No Dogs
• No Flares or Smoke bombs 
• No Selfie-Sticks
• No Disposable BBQ’s – Visitors are permitted to bring small portable camping stoves.
• Any camping stove which uses an AEROSOL gas canister over 250g.
• No Aerosols over 250g
• No Katie Hopkins
• No Gazebos. They take up valuable tent space in the campsites. We’d also rather you didn’t put tape around your tent enclosures, please. It makes it harder for other people to get to their tents.
• No unauthorised tape recorders, professional film or video equipment are allowed onsite. Cameras for personal use are welcome.
• Flying or filming with Unmanned Aerial Vehicles (UAVs, or so-called drones) is not allowed on site before, during or after the Festival – and is prohibited by law. We have a working site and the safety of our audience, crew and staff is paramount.
• All persons under the age of 16 will not be allowed entry into the festival without a responsible adult (21+). Maximum 4 U16’s per responsible adult. 
• We will be implementing Challenge 25 at the entry gates, so have your IDs ready (see below for accepted forms of ID). 

ALCOHOL
Alcohol brought to the festival must comply with event regulations, anyone aged 18 and over can bring in limited amounts and types of alcohol. You may be asked for proof of age. Strictly no glass is permitted.

Alcohol will only be permitted on first entry to the campsite. Please note, you will not be allowed to re-enter the site with alcohol once you’ve got your wristband.

Personal Alcohol cannot be brought into the Arena, it will be on sale at Festival Bars subject to our bar operators ‘Challenge 25’ ID policy.

Quantity Per Person

Up to 24 cans of beer/ lager/ cider or alcopops (a mixture is fine)

Or

1 Bottle of Spirit (70cl Max – must be decanted. NO GLASS)

Or

2 Bottles of Wine (75cl Max – must be decanted. NO GLASS)

Truck Festival reserves the right to confiscate any alcohol we deem not to be appropriate for the customer in question.

Please drink responsibly, we really want all our festival-goers to stay safe at this year’s festival. Please don’t take any risks.

BARS – ** ONLY ACCEPTS CONTACTLESS OR CARD PAYMENTS **

We have a number of bars onsite selling alcoholic and non-alcoholic drinks. Truck operates the ‘Challenge 25’ policy. If you look under 25 please do not be offended if we ask you for proof of age when you buy alcohol. Please bring proof of ID to show you are over 18. 

We accept the following forms of Identification:

• UK Passport 
• Driver’s Licence or Provisional Licence 

Plus the following cards (part of the PASS Scheme): 

• VALIDATE UK
• CitizenCard 

Please enjoy alcohol responsibly. Do not buy alcohol for persons under the age of 18, if you do you risk being ejected from the festival. 

FESTIVAL SAFE

Whether you’re a festival first-timer or a veteran of parties in fields, it’s worth checking out Festival Safe before you get to Truck. Put together by festival experts, it’s a one-stop shop for how to have the best possible time. Festival Safe has it all, with sections devoted to preparing for festivals, camping, crime, alcohol and other drugs, wellbeing and families.

DRUGS

As with anywhere else in the UK, the possession or supply of drugs is illegal at  Truck Festival. We work with our security teams and Thames Valley Police to prevent drugs entering the event. All drugs are potentially dangerous; there are no harmless drugs. 

The only way to avoid risks is not to take drugs at all. This also goes for psychoactive substances (formerly known as ‘legal highs’) as well. If at the point of search anyone is found to be in possession of drugs, legal highs, pyros or weapons, our policy is that you will be refused entry and may be arrested. 

Please don’t ruin your experience at Truck before it gets started. Ahead of the festival we are encouraging everyone to read through the great advice shared by Festival Safe

BE VIGILANT

We want all Truckers to have the best weekend and experience possible, so please act sensibly. With that in mind, don’t leave drinks unattended or accept a drink, vape anything else from someone you don’t know. If you or a friend feel unwell, please contact a member of staff right away.

WELFARE

Truck Festival has First Aid and Welfare facilities. If at any time you feel at all unwell during the festival, please find a member of staff or security who will be able to assist you.

We all want to have a good time but know your limits. Alcohol and other drugs can impair your judgement; don’t feel pressured into doing anything you aren’t comfortable with. If you need to visit medics or welfare, be honest about what you have consumed so they know how best to help you. 

PRESCRIPTION MEDICATION

Please remember to bring any prescription / regular medications you normally take, and do not stop taking them or change your dosage because you are coming to the festival, without consulting your doctor first. Sealed prescription medication will be allowed in at the gates.

UN WOMEN – SAFE SPACES NOW

We are joining forces with UN Women UK again this year to deliver ‘Safe Spaces Now’, make sure you visit the team – they’re situated at the Main Arena Entrance. You can find out more about making music spaces, safe spaces now!

Our aim is to make Truck Festival a safe and inclusive space that invites everyone – regardless of gender, race, ethnicity, sexuality or ability to join the party at Hill Farm. Our fans and the community we have grown make Truck the festival it is today and we ask all festival goers to follow our ethos at all times. 

Trained UN Women UK ‘Guardian Angels’ will be easy to spot across the festival site wearing bright UN Women UK T-shirts. Our Guardian Angels are on hand to ensure that all festival goers feel supported by trained volunteers, who can intervene safely or provide support in case of an incident. As active bystanders Guardian Angels are trained to approach situations in a non-inflammatory way and provide practical support linking to our on site provision. More info can be found here

CAMPSITE MANAGERS 

We have dedicated campsite management teams in all Campsites. Campsite Managers are on duty 24 hours a day, and are there to provide information or answer queries throughout your weekend at Truck. 

DO YOUR TRUCKIN’ BIT
It is our responsibility as a Festival to ensure we are working together to reduce our Carbon Footprint and look after our home at Hill Farm.

We’re asking you to work with us this year to help ensure Truck is a sustainable and responsible Festival. 

Do your Truckin’ Bit and follow our guidelines below:

• Reusable Cup System

• • 1. Buy your first drink – a one-off charge of £1.50 will be applied. You won’t need to pay this again.
  • 2. Next time you get a drink, take your cup to the bar and it’ll be swapped for a clean one at no further cost.
• Only bring what you can take home with you!  When packing for your weekend at Truck please only bring the essentials.
• Say no to Single Use and reuse your tent. Buy a sturdy tent that you can use year after year – it’ll save you money in the long run! 
• Please take your tent home on Monday morning – we are unable to recycle these items and the reality is any abandoned tents end up in landfill! 
• Please bring a reusable water bottle! We have water refill points at every Toilet block in both the campsites and the main arena
• Since 2016, all single use plastic has been banned from the Festival. Please ensure any plastic you bring to the Festival is recycled appropriately.
• Please ensure you keep your camping area clean and tidy, you will be given bin bags on arrival to the campsite. If you need anymore just ask your campsite manager. 

 

MERCHANDISE ** ONLY ACCEPTS CONTACTLESS OR CARD PAYMENTS **

Official Truck Festival merchandise will be available within the main arena. There will also be limited Artist Merchandise on sale too. If you have pre-ordered merchandise you will be able to collect it from the Merch stand.

 

 

MOBILE PHONES

Please protect your phones and belongings while at Truck. Please be advised that phone thieves are known to target large scale music events. Keep your phone in a safe place such as a front pocket. Avoid back pockets or handbags that are easy to enter. Protect your phone by enabling a pin lock and write down all details including IMEI number and any tracker details (such as activating find my iphone). 

Arrange a location to meet your friends if you do lose your phone. Please help us to keep yourselves and your property safe.

PHONE CHARGING

Charge Candy is back with their portable phone charging solution. Either drop your phone off OR Grab & Go one of their handy portable chargers. Pre-order yours here or find them located after entering the General Campsite from the arena.

CLUB CLASS

Club Class will be providing their fresh and clean flushing toilets, hot steamy showers and large pamper room equipped with GHD’s, hair dryers and mirrors/make-up stations for those in the General Campsite. Tickets for Club Class at Truck 2023 are strictly limited to ensure the best service possible and we expect them to sell out quickly so please book early to avoid disappointment. For more info check out their website here.

SET TIMES

Set times are available to view on the Official Truck Festival App, for free, which can be downloaded on the Google Play and Apple App Store

LOST PROPERTY

If you lose something at Truck Festival, visit the Campsite Managers, where you can log what you have lost and reclaim your item if it has been found. You will need to fill out this form and we will help reunite as many items as possible.

PLEASE NOTE – items will only be kept 2 weeks after the festival. Following this all items that can be, will be given to local charities. Any lost phones not reunited at the end of the festival will be handed to Thames Valley Police. Please be alert and keep your belongings safe at all times.

LEAVING THE FESTIVAL

All campsites will be closed at 12:00 (noon) on Monday 24th July. Please be aware that there will be a lot of people wishing to leave Truck on Monday morning so queues will be likely.

 

To have the best chance of avoiding the queues we recommend avoiding leaving the site between 08.00 and 09.30.

Traders will be open in the campsite so please feel free to make use of these if you wish to leave later in the morning.

Our Car Park stewards are on hand to effectively manage all cars exiting the Festival. Please be respectful and follow the instructions given by the stewards who will be working hard to help all cars which have arrived over two days leave in one. 

Travel safely. Remember to fill up water bottles before you leave, stop for food and If you’re tired on your journey home, please stop and take a break. 

STAY IN TOUCH

If you have any queries during your time at Truck, please feel free to get in touch via Social Media.

@TruckFestInfo Twitter page and the @TruckFestival Instagram stories will be the main channels on the festival weekend for the latest up to date info. For all general enquiries please use the links below:

INSTAGRAM / TWITTER / TIKTOK / FACEBOOK

AND FINALLY… 

We can’t wait to finally welcome you all back to Hill Farm. So much hard work has gone into making this year’s festival such a special event, and we truly hope you have the greatest weekend!

Much Love, 

Truck HQ x